Privacy Policy

Last Updated: 09.02.2025

Felcor FZE Trading ("Felcor," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website felcor-os.com (the "Site").

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Information: Information that identifies you as an individual, such as your name, email address, phone number, and any other details you provide voluntarily.
Non-Personal Information: Information that does not directly identify you, including browser type, operating system, IP address, and usage details.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve user experience and analyze Site traffic.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

Providing, operating, and maintaining our Site.
Responding to inquiries and customer service requests.
Sending promotional emails, newsletters, or marketing materials (if you have opted in).
Improving our services and developing new features.
Complying with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

With Service Providers: Third-party vendors who assist in operating our Site and services.
Legal Requirements: If required by law, regulation, or legal process.
Business Transfers: In case of a merger, sale, or transfer of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet-based service is entirely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

The right to access, update, or delete your personal information.
The right to opt-out of marketing communications.
The right to request data portability or restriction of data processing.
The right to withdraw consent where applicable.

To exercise these rights, please contact us at info@felcor-os.com.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

8. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Felcor FZE Trading
Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Tel: +971 48866051
Fax: +971 48866052
Email: info@felcor-os.com